Glossary

What is Call Centre?

Call centre, a centralized environment to handle huge number of customer calls/queries related to business orders over telephone. Call centres handle all incoming and outgoing calls. Calling functions can be handled in-house or can also be outsourced to companies that have an experience in giving call centre service for years. Companies that have customer support as their secondary function generally outsource this service, so that these have time to give to other core tasks.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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