Glossary

What is Call Centre Manager?

Being responsible for the call centre management, the manager is expected to run and manage call centre services effectively. The manager is responsible for looking after customer service target and check whether it is achieved on time or not as well as other crucial details that require assistance.  They are hired to keep an eye over excellent service to customers for which they analyse call centre metrics, check for expected goals and its reliability and much more.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>