Glossary

What is Call handling analysis?

The analysis of effectiveness of call centre agents in receiving calls and making outbound calls is call-handling analysis. Call centre managers look after this service to keep a check that the expected solutions are reaching to the customer in a positive manner. The emerging customer issues have to be sorted swiftly on time so that user-experience is enhanced and the process of analysis is fruitful. This process is a check over effective work performance in call centres.

Blogs

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