Glossary

What is Call load?

Used as a synonym for workload, call load talks about call capacity, average talk time, and average call labour. The number of calls received in a certain amount of time is call load and is defined as “Average talk time added to average after call task multiplied by call capacity”.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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