What is Call riding?

Call riding describes the calls where the agent gets to transfer calls to another agent but she/he takes the customer and another agent on conference rather than transferring the call to them totally. Staying on conference, the agent listens to their words and this step is mainly for training purposes and is done to avoid total control over calls.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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