Glossary

What is Calling Line Identity (CLI or CLID)?

Calling line identity, where a call is received to view the callers’ details. This also covers caller ID details as well as other call return services. CLI allows agents withhold number, provide anonymous-call rejection service, etc.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>