What is Calls in Queue?

The incoming calls in queue to be answered by the call centre agent are calls in queue. The calls in queue are appointed to the free agent who is not loaded with other calls and can answer customer query soon. There are agents in call centres who look after the queuing calls, and make sure that the customers do not have to wait for long. For their efficiency, the awaiting calls are transferred to other agents so that they can look after the queries on time to avoid customer attrition.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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