What is Captured/completed per hour (CPH)?

This metric is used to measure the business performance. Agents in call centres work in shift timings so an overview on their performance and positive business outputs is called Call per hour or Completed per hour (CPH). It is used to measure call centre performance, however, measuring every hour is not accepted as a good metric.


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At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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