Glossary

What is Cause-and-Effect Diagram?

A diagram that examines the reason behind a situation or occurrence by organizing the potential causes into smaller categories. This diagram is also referred to understanding the relationship that exists between the contributing factors.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>