Glossary

What is CEM – Customer Experience Management?

Customer experience management, where the customer interactions are tracked to have an overview of the customer journey with business and customer service deliveries. CEM allows companies to have an insight over their customer’s likes and dislikes and this helps to improve their loyalty too. CEM software allows companies to get consumer centric experiences, optimize operations, and tackle all information to make sure that customer-experience is not hampered.

Blogs

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