What is Channel Agnostic?

It is an approach to be less concerned about the channel via which customers connect with business and more concerned about the journey that they cover. This approach implies that whatever process choice it is, the business will serve customers irrespectively.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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