Glossary

What is Circuit?

It is also known as the ‘trunk circuit’ and is deployed to connect phone lines to a network in a contact centre. One circuit is capable of handling one phone call at a time and the number of circuits required in a process depends on the number of callers.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>