A virtual space from where all the inbound and outbound calls are handled is known as a cloud contact centre. Interactions that customers can make in this infrastructure is through voice, email, social media etc. These platforms are accessible virtually everywhere and therefore, can be accessed easily by customers to connect to their respective businesses and the agents can even answer them swiftly without any hassle with a cloud-based system. After an increase in the number of customers using digitalized measures, cloud contact centres boomed as much of the customer data, their record, their criteria etc. were brought on record virtually for easy access.