Glossary

What is Coach?

Excellent service to customers can be assured with a good performing coach. Coaching call centre looks after providing new skills, keeps a check on customer feedback and caters to bring changes accordingly. A coach also makes sure to get in-depth of any customer issue so that it is solved and does not trouble other customers with the same repetitive thing anymore. With a regular routine over sessions, it is easy to coach call centre agents for better and effective services in future.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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