What is Cold Call?

A call centre agent performing outbound tasks had to reach out to potential customers or to dig out warm leads. For this, agents opt to cold call. A cold call is an uninvited phone call made by agents to prospects with a desire to extract leads, promote offers, fill-up surveys, and collect information. Call centres are contacted by reputed B2B and B2C companies for the purpose of lead generation for which the cold calling is a formidable approach.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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