Glossary

What is Common Causes?

The common reasons behind agent burnout in a call centre. It is pertaining to the performance of agents and the glitches that are responsible in reducing their efficiency in accomplishing the assigned tasks.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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