Glossary

What is Computer Telephony Integration (CTI)?

Computer telephony integration (CTI) is a technology that lets both telephone and computer systems work together. The impressive fact about CTI is it displays, by using its application ‘Screen pop’, callers’ information on support agents’ computer screen as soon as the call is connected. As a positive aftereffect, customers leave with splendid service experience.   

Blogs

How do Multilingual Call Centres help Global Brands?

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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