What is Contact Centre?

The functionality of a contact centre is similar to the call centre’s one. But the notable difference is contact centres take care of all forms of communication that include email, social media, chat, etc. In contrast to contact centres, call centres handle only voice calls.   


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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