What is Contact Centre as a Service (CCaaS)?

A cloud-based customer service solution that allows businesses to utilize the software that belongs to a call centre service provider. This model facilitates the purchase of technologies as per requirement; thus helping businesses with a pay as per use feature, which is both economical and logical.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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