What is Contact Centre Quality Assurance?

The process of analysing the communication between customer service representatives and customers. It is a major performance metrics that enable quality control and ensures quality communication, which matters a lot for the benefit of associated business or client of a call centre.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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