capacity of an automatic call distributor (ACD) to generate busy signals when
the queue back in a call centre reaches the threshold programmable limit. It
helps in handling call volume spikes.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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History of Call Center