Glossary

What is Controlled Busies?

The capacity of an automatic call distributor (ACD) to generate busy signals when the queue back in a call centre reaches the threshold programmable limit. It helps in handling call volume spikes.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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