What is Cost Per Call?

The cost borne by a business or call centre for every call initiated to a customer by an agent. It is calculated by dividing the total capital investment with the number of calls made by agents through an operation’s cycle. It is intended to track monitory transactions in an organization.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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