Glossary

What is Customer Journey Map?

This is basically one diagram or a mix of several diagrams that tracks the journey of a customer, from pre-sales to post-sales experiences. It maps, every step of the pre as well as the post-sales journey, which also involves customer service.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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