recorded message to intimidate customers regarding the delay that may occur in
call receiving. It helps in informing callers about the wait time, in case of
congestion or downtime in a call centre.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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History of Call Center