Glossary

What is Database Call Handling?

It works in sync with ACD (automatic call distributor) to process calls as per the data saved in records. Reducing human intervention and automating the process, it helps in diminishing the need for human resources; thus also reducing the operational cost.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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