Glossary

What is Day of Week Routing?

A technique of routing calls to the extensions of agents, who have a working shift at the time of transfer. It helps in managing planned downtime and holidays to ensure the availability of agents on any occasion.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

Read more>>