technique of routing calls to the extensions of agents, who have a working
shift at the time of transfer. It helps in managing planned downtime and
holidays to ensure the availability of agents on any occasion.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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History of Call Center