Glossary

What is Decision Maker Contact (DMC)?

Also known as the right party contact (RPC), he is the single point of contact in an organization who manages an outsourced account. In his absence, others in the organization may manage his work but he is the one who makes the final call in decisions.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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