What is Dials Per Hour (DPH)?

It is a measure of outgoing calls from a contact centre to potential customers within one hour of an operational shift. It is one amongst the key performance metrics that quantify the operational efficiency of an outbound process.


What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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