Glossary

What is Direct Call Processing?

The average amount of time an agent invests in communicating with customers, including greetings. It is a crucial tool deployed by call centre outsourcing service providers for performance analysis of agents and processes.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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