Glossary

What is Emotional Intelligence?

It is the ability to address and manage your own as well as the emotions of those you interact with. In call centres, it is one amongst the skills that agents must possess in order to deal with customers competently.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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