Glossary

What is Empathy?

It is a way to understand the situation and emotions of an individual you interact with. In call centres, it is an emotional intelligence that is considered crucial for agents to possess in order to work more efficiently.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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