What is Erlang B?

It measures the total volume passed in the dimensional unit within an hour in order to assess the telecommunication traffic. Also known as the Erlang Loss Formula, it defines the probability of call loss for a group of similar parallel resources.


What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

Read more>>