It connotes when a customer call doesn’t get connected to a system as all trunks are busy. Often, it is articulated as ‘‘p.01’’, which means 1% of calls will remain blocked.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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