What is Grade of Service?

It connotes when a customer call doesn’t get connected to a system as all trunks are busy. Often, it is articulated as ‘‘p.01’’, which means 1% of calls will remain blocked.


What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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