Glossary

What is Incremental Revenue (Value) Analysis?

Incremental revenue analysis, a methodology, helps to determine the value of each support agent. Basically, the prime focus is on estimating the cost of call centre agent retention and attrition.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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