Glossary

What is Interactive Voice Response (IVR)?

IVR, a computerised system, interacts with callers as soon as their call is connected to a company. It also gives a menu to callers to get the desired resolution without having a word with customer service representatives.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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