IVR, a computerised system, interacts with callers as soon as their call is connected to a company. It also gives a menu to callers to get the desired resolution without having a word with customer service representatives.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
GetIt Infomedia is a leading digital supermarket in India
World Class Call Center service solution for Modern Business
History of Call Center