Glossary

What is Intraflow?

Intraflow means when incoming calls get redirected to another agent group. Unlike interflow, all the rerouting happens within the same ACD environment.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

Read more>>

How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

Read more>>