is opposite of look ahead queuing. After a call is overflowed to the secondary
queue, the system looks back to the primary queue one and evaluates conditions.
If everything seems fine, the call is sent back to the primary queue.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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History of Call Center