What is Look Back Queuing?

It is opposite of look ahead queuing. After a call is overflowed to the secondary queue, the system looks back to the primary queue one and evaluates conditions. If everything seems fine, the call is sent back to the primary queue.


What is the difference between Call Centre and BPO?

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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