Glossary

What are Non-ACD In Calls?

The inbound calls that are received directly by the call centre agent are non-ACD calls. The caller of these calls have the agents’ extension and so the agent receives calls and requests personally.

Blogs

What is the difference between Call Centre and BPO?

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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