Glossary

What is Non-ACD In Calls?

The inbound calls that are received directly by the call centre agent are non-ACD calls. The caller of these calls have the agents’ extension and so the agent receives calls and requests personally.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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