Glossary

What is Occupancy?

Call centre agents have a specified time for handling calls and the time until which the agents occupy calls is termed as occupancy. The total work hours of the agent is then divided by this occupancy time to note how much availability did the agent show! 

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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