Glossary

What is Offered Calls?

Offered calls are the efforts made to achieve contact centre calls, which are hung up, answered, shown busy in the signal, abandoned, etc. However, all these calls are referred as offered calls.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>