Glossary

What is One and Done?

First call resolution (FCR) is a one-performance meter that helps to determine the call centre review. FCR is initiated because it enhances customer satisfaction, keeps a check over costs and improves delivery. Improving FCR, many business expenses are restricted, maintaining a healthy relationship with customers is easier and thus this process is termed, one and done situation.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

Read more>>

Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

Read more>>