What is Outbound?

An outbound call centre is a business activity where agents make calls to their respective customers.  This is basically tech-enabled where the agents can do calls to customers, however, can’t receive any. Outbound calling service is done with a view to make large number of calls per hour.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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