Glossary

What is Overflow?

Overflow means the call handling capacity in a particular time has exceeded. This happens when calls are excess, however, in contact centres, an adequate agent takes this overflown traffic automatically. Redirecting the calls to the adequate agent, businesses can avoid call abandonment.

Blogs

What is the difference between Call Centre and BPO?

<p style="text-align:justify">To run a business smoothly, it is significant to handle both its core and noncore functions properly. Doing so simultaneously, however, is....

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How Can Phone Answering Services Put Your Business In A Growing State?

<p style="text-align:justify"><span style="color:#000000">Nowadays, it is crucial for businesses to have a customer-centric approach bec....

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