Glossary

What is Recorded Announcement Route (RAN)?

When a caller waits in queue to get her/his call answered, the announcement that the caller hears is recorder announcement. Caller can hear recordings even before the agent accepts the call, where the caller gets information she/he can discuss with the agent.

Blogs

What is the difference between Call Centre and BPO?

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How Can Phone Answering Services Put Your Business In A Growing State?

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