Glossary

What is Silent Monitoring?

Silent monitoring means observing the interaction going between customers and support agents silently. Usually, call centre managers or supervisors use the technique of silent monitoring to check whether pertinent assistance is being delivered during customer interactions or not.        

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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