A telephone set which is used by call
centre agents is called ‘TeleSet.’ Contrasting to a normal telephone set,
agents’ teleset has some different functions, for instance, logging on.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.
TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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History of Call Center