Glossary

What is TOTAL HANDLE TIME (THT)?

Total handle time shows the time that the support agent has taken to handle one particular customer call. Besides talk time, it also includes hold time and after-call work time.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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