Glossary

What is Universal Agent?

A universal agent gets classified into two parts:
a)    An agent who copes with all type of incoming calls.
b)    An agent who deals with both outbound and inbound calls.

Blogs

How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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