What is Voice Response Unit (VRU)?

VRU (voice response unit), also referred as IVR (interactive voice response), a device that ensures a seamless retrieval and processing of information once a touch-tone phone gets used. 


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that’s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

<p>Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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